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 Customer Care
Customer satisfaction is a priority at Bridgewater Bank and we remain focused on providing you with personal, efficient, committed service. As a federally regulated financial institution, Bridgewater Bank complies with all federal consumer protection laws. Bridgewater Bank respects the privacy and protects the integrity of all personal information that you share with us.
Customer Complaint Handling Process: We recognize there may be times when you feel that your expectations have not been met. Bridgewater Bank takes your concerns very seriously and as such, we have a formal complaint process in place to ensure impartial and efficient resolution.
Bridgewater Bank Privacy Policy: Bridgewater Bank’s disclosure statement on the policy for collection, use, retention, and protection of our customer’s personal information.
Financial Consumer Agency of Canada: The Financial Consumer Agency of Canada (FCAC) is an external body that supervises all federally regulated financial institutions to ensure their compliance with consumer protection provisions. Customers may contact the FCAC directly in respect of information or complaints pertaining to consumer protection laws.
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